Responsible Gaming
The Clubhouse is committed to providing an entertainment experience that remains enjoyable, controlled, and safe for every player. This page explains the risks associated with gambling, the tools available to help players stay in control, the age restrictions that apply in Australia, and where to find independent support if gambling stops being fun. We encourage every player to read this page carefully before depositing funds and to revisit it periodically, particularly if gambling habits begin to feel harder to manage.
Understanding the Risks of Gambling
Gambling is designed to be entertaining, but it carries genuine financial and personal risk. Outcomes on pokies, live tables, and other casino games are determined by chance, and no strategy or system guarantees a result. Players should only ever gamble with money they can afford to lose, and never treat gambling as a source of income, a way to solve financial difficulty, or a substitute for professional help with personal problems. Spending more time or money than intended, chasing losses, or feeling anxious about gambling activity are early signs that play may no longer be recreational, and these signs should be taken seriously rather than dismissed.
Gambling can affect not only finances but also relationships, work, study, and mental health. Because online casino games are accessible at any time from a phone or computer, it is particularly important for players to set their own boundaries in advance, rather than relying on willpower alone once play has started. The tools described below are designed to help players enforce those boundaries in a practical way.
Legal Age Requirement in Australia
Access to real-money casino games on The Clubhouse is restricted to individuals who are at least 18 years old, which is the minimum legal gambling age in Australia. Age verification forms part of the standard identity checks carried out before a first withdrawal, and accounts belonging to underage individuals will be closed, with any deposited funds returned in accordance with applicable rules once ownership has been confirmed. Parents, guardians, and anyone responsible for a household with internet-connected devices are encouraged to use device-level parental control software to prevent minors from accessing gambling websites, since website-level checks alone cannot fully replace supervision within the home.
We take the 18+ policy seriously at every stage of the player relationship, from registration through to ongoing account activity, and we reserve the right to request proof of age at any point where there is reasonable doubt about a player’s eligibility.
Player Protection Tools
The Clubhouse provides a range of account controls that allow players to manage their own gambling activity directly, without needing to rely on memory or self-discipline alone. These tools are available on request through the standard support channels and, where technically available, directly within account settings.
| Tool | What it does |
|---|---|
| Deposit limits | Caps the amount that can be deposited over a set period (daily, weekly, or monthly), preventing further deposits once the limit is reached |
| Loss limits | Restricts the net amount a player can lose within a chosen timeframe |
| Time-out | Temporarily suspends account access for a short period, typically a number of days, allowing a player to step away without closing the account permanently |
| Self-exclusion | Blocks account access for an extended period chosen by the player, during which marketing communications also stop |
| Reality checks | Periodic on-screen reminders showing session length to help players stay aware of time spent playing |
| Account closure | Permanent closure of the account on request, at any time and without penalty |
Deposit limits and loss limits can generally be lowered at any time with immediate effect, while requests to increase a limit are typically subject to a short cooling-off period before taking effect, to avoid impulsive decisions made in the moment. Players wishing to set or adjust any of these controls should contact support through live chat or email, where a member of the team can confirm the options available and the process for activating them.
Self-Exclusion
Self-exclusion is a formal arrangement under which a player asks to be blocked from their account for a defined period, or on an open-ended basis. During self-exclusion, the account cannot be used to deposit or play, and the player will not receive marketing emails or other promotional contact. Reactivating an account after a self-exclusion period has ended is not automatic; it typically involves a follow-up conversation with support to confirm that the player wishes to resume activity and that a suitable interval has passed. Players who feel that gambling has become difficult to control are encouraged to consider self-exclusion as a serious and effective option, rather than a last resort.
Deposit and Time Management
Beyond formal limits, players are encouraged to plan gambling sessions in advance, including deciding on a budget and a time allowance before starting to play, and to treat any losses within that budget as the cost of entertainment rather than money to be recovered through further play. Keeping track of deposits and session length over a week or a month can help reveal patterns that are not always obvious in the moment, and reviewing this activity periodically is a useful habit for any player, regardless of how often they play.
Bonus Terms as They Relate to Responsible Play
Where bonus funds or free spins are credited to an account, they are subject to conditions that exist partly to encourage measured, time-limited play rather than open-ended chasing of a bonus. These conditions are described here as factual rules governing bonus activity, not as an invitation to participate.
| Condition | Detail |
|---|---|
| Wagering requirement | 40x on bonus funds; winnings from free spins also carry a 40x wagering requirement |
| Maximum bet while a bonus is active | $7.50 per spin or round |
| Validity period | 7 days per stage to meet the wagering requirement |
| Minimum deposit to qualify | $30 per stage |
| Free spins game | Diamonds Power: Hold & Win |
| Promo code | Not required; eligible bonuses credit automatically |
Because bonus funds carry a wagering requirement and a maximum bet limit while active, players should treat bonus play with the same budgeting discipline as cash play, and should not increase deposits beyond their planned limit in an attempt to meet a wagering condition more quickly. Loyalty club cashback, which scales with membership level, is paid on net losses over a defined weekly period and is likewise subject to its own wagering condition once credited; players are encouraged to review the specific terms attached to any bonus or cashback credit before opting in, and to stop participating in ongoing bonus calendars at any point if play starts to feel less like entertainment and more like a habit that is hard to break.
Recognising the Signs of Problem Gambling
Problem gambling does not always look dramatic, and it can develop gradually. Common warning signs include spending more time or money on gambling than planned, borrowing money or selling possessions to fund gambling, lying to family or friends about the extent of gambling activity, feeling irritable or anxious when not gambling, and continuing to gamble in an attempt to win back previous losses. Neglecting work, study, sleep, or relationships in favour of gambling is another indicator that play has moved beyond recreational use. If any of these patterns feel familiar, either in a player’s own behaviour or in someone close to them, it is worth taking the signs seriously and seeking independent advice promptly rather than waiting for the situation to resolve on its own.
Support Organisations in Australia
Independent, confidential help is available to anyone affected by gambling, whether directly or through a family member or friend, and this support is separate from and independent of The Clubhouse. Gambling Help Online provides information, self-assessment tools, and access to counselling services for people across Australia. The National Gambling Helpline offers a confidential telephone service that operates at no cost to the caller. Local financial counselling services can also assist players dealing with debt or financial difficulty connected to gambling. These organisations are staffed by trained professionals and are a more appropriate first point of contact than trying to manage a gambling problem alone, and reaching out to them does not require having reached a crisis point first.
Verification and Account Security as a Protective Measure
Standard identity verification, sometimes referred to as KYC, is carried out before a first withdrawal and forms part of a broader effort to keep the platform safe, including confirming that account holders meet the minimum age requirement. This process typically involves a photo identification document, proof of address, and confirmation of the payment method used. While KYC exists primarily for security and regulatory reasons, it also supports responsible gaming by ensuring that only verified adults are able to access real-money features, and by helping to confirm that self-exclusion or limit requests are being applied to the correct account.
Reviewing and Adjusting Your Approach to Play
Responsible gaming is not a one-off setting but an ongoing practice. Players are encouraged to revisit their deposit and time limits periodically, particularly after a change in financial circumstances or after a period of heavier play, and to use the reality-check and session-tracking tools described above as a regular habit rather than only when a problem is already apparent. Family members who are concerned about a loved one’s gambling activity can also request general information about the tools available, although account-specific details will remain confidential to the account holder in line with standard privacy protections.
Getting in Touch
Players who wish to set a limit, arrange a time-out, request self-exclusion, or simply ask a question about responsible gaming tools can reach the support team through live chat or email, both of which are available to assist with these requests. Support staff are able to explain the options in more detail, confirm timeframes for any changes, and point players toward independent help organisations where appropriate. For general information about the operator, including licensing details, players can refer to the about us page, and details of accepted payment methods relevant to setting deposit limits can be found on the payment methods page.