Terms and Conditions

These terms and conditions set out the rules that apply when a person registers an account, deposits funds, or otherwise uses the services offered by The Clubhouse. This document is intended to inform players in Australia about eligibility, account management, payment handling, bonus rules, fair play, responsible gambling, and the general legal framework that governs the relationship between the operator and the player. By creating an account and continuing to use the platform, a player acknowledges that they have read, understood, and agreed to be bound by these terms and conditions in full.

Acceptance of Terms

Access to and use of the platform is conditional upon acceptance of these terms and conditions, together with any related policies referenced within this document, such as the privacy policy and responsible gaming information. If a player does not agree with any part of these terms, they should refrain from registering an account or using the services. The operator reserves the right to amend these terms from time to time to reflect changes in regulation, product offering, or operational practice, and continued use of the platform after such changes constitutes acceptance of the revised terms.

Eligibility and Age Restriction

Use of The Clubhouse is restricted to individuals who are at least 18 years of age, which is the legal minimum age for gambling participation in Australia. Registration by any person under this age is strictly prohibited, and the operator reserves the right to request proof of age at any stage, including before permitting withdrawals. Players must also possess full legal capacity to enter into binding agreements in their jurisdiction of residence. It remains the player’s responsibility to confirm that online gambling is lawful in their specific location before registering, and the operator does not accept liability for a player’s use of the platform in breach of local law.

Account Registration

Each player may hold only one account, and duplicate accounts linked to the same individual, household, device, or payment method may be treated as a breach of these terms. During registration, players must provide accurate and complete personal information, including full name, date of birth, and contact details, and must keep this information up to date. Providing false or misleading information during registration or verification may result in suspension or closure of the account and forfeiture of associated funds. Account credentials are personal and must not be shared with or transferred to any third party; the account holder is responsible for maintaining the confidentiality of their login details.

Know Your Customer Verification

Before a first withdrawal is processed, players are required to complete a standard identity verification process, generally involving submission of a valid photo identification document, proof of address, and confirmation of the payment method used. This verification step helps confirm the identity of the account holder, supports age verification, and forms part of standard anti-fraud practice. The operator may request additional documentation at any point where deemed necessary, and delays in providing requested documents may result in delays to withdrawal processing.

Deposits and Withdrawals

Players may fund their account using a range of payment methods, and the same or an equivalent method is generally used for withdrawals wherever practical. Minimum deposit amounts, processing times, and per-transaction limits vary by method, as summarised below.

Withdrawals are subject to a minimum amount of $20, with weekly and monthly maximum withdrawal limits that may apply depending on account status and loyalty level. E-wallet and cryptocurrency withdrawals are typically processed instantly once approved, while card withdrawals may take a number of business days to reach the player. No fees are applied to deposits or withdrawals by the operator, though deposited funds should generally be wagered a reasonable number of times before a withdrawal request is made, in order to avoid a processing review. The operator reserves the right to request additional verification before releasing any withdrawal and to decline a withdrawal request where suspicious or fraudulent activity is suspected.

Bonus Terms and Conditions

Bonus features referenced on the platform, including deposit-matched credits, free spins, and cashback, are governed strictly by the conditions set out in this section. These conditions apply automatically to any bonus credited to an account and are not a representation or guarantee of winnings. A bonus is a conditional credit subject to wagering and eligibility rules, and any bonus balance may be removed if the associated conditions are not met within the applicable timeframe.

Welcome Package Conditions

Where a new account becomes eligible for a multi-part welcome credit, the following structure and conditions apply.

Each stage requires a minimum deposit of $30, and free spins associated with the first deposit are issued progressively over five days and must be activated in the promotions section of the account. A cryptocurrency-denominated alternative structure, matched across three deposits with an equivalent free spin allocation, is available and subject to the same wagering conditions as the standard package. Wagering requirements of 40 times the bonus amount apply, and winnings generated from free spins are subject to the same 40 times wagering condition before they can be withdrawn. A maximum bet limit of $7.50 applies per wager while any bonus is active, and wagering above this limit while a bonus is in play may void the bonus and associated winnings. Each deposit stage carries a validity period of 7 days within which the wagering requirement must be completed, after which any unused or incomplete bonus balance may be forfeited. There is no maximum cap applied to winnings generated from bonus play under this structure. No promotional code is required to activate any bonus referenced in this section, as eligible credits are applied automatically to a qualifying account.

Recurring and Loyalty-Linked Bonus Conditions

Beyond the welcome structure, additional bonus mechanics may be credited to eligible accounts on a recurring basis, including no-deposit free spins issued on set days of the week, deposit-linked reload matches, free spins tied to specific deposit days, tournament-style free spin prizes, and periodic cashback calculated as a percentage of net losses over a defined weekly period. Where no-deposit free spins are issued, winnings generated from such spins remain subject to a 40 times wagering requirement before withdrawal. Reload and refill-style deposit matches are subject to the same general bonus conditions described above unless stated otherwise at the time of crediting, including applicable wagering multipliers and maximum bet restrictions. Cashback rates offered on a weekly basis scale according to the player’s loyalty tier, and any wagering requirement attached to cashback is generally lower than that applied to deposit-matched bonuses, reflecting the different nature of a cashback credit. Loyalty points are accrued based on wagering activity across pokies and live dealer games, with bonus funds counted toward point accrual at a reduced rate relative to cash funds. Higher loyalty tiers may unlock reduced wagering requirements on cashback, increased withdrawal limits, and other tier-based conditions, details of which are made available within the account’s loyalty section. The operator reserves the right to amend, withdraw, or adjust the terms of any recurring bonus feature at its discretion, and to exclude specific games or payment methods from contributing toward wagering requirements.

Game Rules, Fair Play, and RNG

Games offered on the platform are supplied by independent software providers and operate using random number generation to determine outcomes, meaning results are not influenced by the operator once a game round has been initiated. Return-to-player percentages are typically disclosed within the information section of individual games where available, and players should refer to this information before participating in a specific title. The operator expects fair and honest play from all account holders and reserves the right to void winnings and suspend accounts where evidence of collusion, exploitation of software errors, or other forms of advantage play is identified. In the event of a demonstrable technical malfunction affecting a game round, the round in question may be voided and any wager refunded, in line with standard industry practice.

Responsible Gambling

Responsible gambling is a core consideration of these terms, and players are encouraged to treat gambling as a form of entertainment rather than a means of generating income. The minimum legal age of 18 for gambling participation in Australia is enforced throughout the registration and verification process, and accounts identified as belonging to underage individuals will be closed and any funds handled in accordance with applicable regulation. Tools available to support responsible play include deposit limits, time-based reminders, temporary account breaks, and self-exclusion options, which players may activate through their account settings or by contacting customer support. Players who feel their gambling behaviour may be becoming problematic are encouraged to make use of these tools and, where appropriate, to seek support from independent counselling or support organisations available in Australia. Further detail on responsible gambling tools and support resources is available on the dedicated responsible gaming page.

Prohibited Activities

Players must not use the platform for any unlawful purpose, including money laundering, fraud, or the use of funds derived from criminal activity. Automated betting tools, bots, or software designed to gain an unfair advantage are strictly prohibited, as is any attempt to manipulate bonus mechanics through the use of multiple accounts or coordinated play between linked accounts. Any account found to be involved in prohibited activity may be suspended or closed, and associated funds, including deposited funds, may be withheld pending investigation, subject to applicable law.

Restricted Regions

Access to the platform may not be available or lawful in all jurisdictions, and it remains the player’s responsibility to determine whether participation is permitted under the laws applicable to their place of residence. The operator reserves the right to restrict or refuse service to residents of certain jurisdictions at its discretion, and accounts registered from a restricted territory may be closed upon discovery, with remaining balances handled in accordance with these terms and applicable regulation.

Privacy and Data

Personal information collected during registration and account use is handled in accordance with the platform’s privacy policy, which describes the categories of data collected, how that data is used, and the rights available to players regarding their information. Players are encouraged to review the privacy policy for full detail on data handling practices, including how identity verification documents are stored and protected.

Account Suspension and Closure

The operator reserves the right to suspend or close an account where there is reasonable belief that these terms have been breached, where verification cannot be satisfactorily completed, or where required by legal or regulatory obligation. Where an account is closed due to a confirmed breach of these terms, associated bonus funds and related winnings may be forfeited, while genuine deposited funds not connected to the breach will generally be returned subject to standard verification. Players may also request voluntary closure of their account at any time by contacting customer support.

Limitation of Liability

To the extent permitted by applicable law, the operator shall not be liable for indirect, incidental, or consequential losses arising from use of the platform, including losses arising from technical interruptions, delays in payment processing, or third-party service failures beyond reasonable control. The platform and its games are provided on an as-available basis, and while reasonable efforts are made to maintain consistent service, no guarantee is given that the platform will be free from interruption at all times.

Complaints and Dispute Resolution

Players who have a concern or complaint regarding their account, a transaction, or any aspect of the service are encouraged to raise the matter through customer support in the first instance, using the live chat or email channels made available within the account area. Support is generally available on a continuous basis, with email enquiries typically addressed within a reasonable timeframe. Where a complaint cannot be resolved directly through customer support, players may be directed toward an applicable independent dispute resolution route relevant to the operator’s licensing arrangements, details of which are provided upon request.

Governing Law

These terms and conditions, along with the relationship between the player and the operator, are governed by the laws and regulatory framework applicable to the operator’s licensing arrangements. Nothing in these terms is intended to override any statutory right that a player may hold under the mandatory law of their place of residence, to the extent such law applies. Further background on the operator and its licensing position is available on the about us page, and players may also review the range of games and account features referenced throughout these terms via the main Clubhouse site.